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Please find below (and attached) the FirstClass 10.0 SP1 Social Media Release Announcement.
Regards,
________________________________
Joey Lee
Product Manager, FirstClass Division
Open Text Corporation
Unified Communications: 905.762.6064
Title: Open Text FirstClass 10.0 SP1 Social Media Release Announcement
Bulletin Number: 223
Version: 1.0
Date: February 16, 2010
Audience
This Product Bulletin is intended for distribution to the Communications Solutions Group's installed base Administrators, Customer Support Center team, Business Development Center team, Account Managers, and Channel Partners.
Description
This is an announcement of the general availability (GA) of FirstClass 10.0 SP1 Social Media.
Minimum system requirements are:
FirstClass Server 10.0 SP1 Build 859 for Windows
FirstClass Internet Services 10.0 SP1 Build 10.002 for Windows
FirstClass Server 10.0 B SP1 Build 859 for Mac OS X
FirstClass Internet Services 10.0 SP1 Build 10.002 for Mac OS X
FirstClass Server 10.0 SP1 Build 859 for Linux
FirstClass Internet Services 10.0 SP1 Build 10.002 for Linux
Availability
FirstClass 10.0 SP1 components are available to customers who have a valid maintenance and support contract. FirstClass Update Services will automatically download this software update to your server. If your server’s Update Services schedule is turned off, you may manually initiate an Update Services request to receive the update.
To renew or purchase your M&S contract, please contact your regional Sales Support Center listed at the end of this bulletin.
Please ensure that you have your server specific FirstClass 10 license, and review the Social Media Upgrade Notes and instructions accompanying the installer thoroughly before proceeding with the upgrade.
What is Social Media?
Open Text Social Media is a flexible Web-based solution that brings together many of the tools that have defined the modern Internet - such as profiles, blogs, wikis, social networking, social search, collaborative communities, tagging, and more - into an organizational framework that is both collaborative and safe. This powerful Web 2.0-style solution has been designed to enable organizations to work faster, smarter, and more productively by connecting people and content important to them within a secure, collaborative, community-based environment. The key features of Social Media are detailed in the sections that follow.
Home
The home provides a powerful “dashboard” into the social network by supplying a visual indicator of Communities being tracked, People being followed, and Watches that are pending. This enables users to effectively prioritize and navigate through the wide range of information available to them.
 Fig. 1 Home
Communities
These are shared spaces that provide support for enhanced group discussions, as well as wikis and advanced document/file sharing. Tagging, versioning, and flagging (a request to be notified if the item is updated) can all be applied to items within a community.
 Fig. 2 Community Feed Tab
Advanced document and file sharing is supported on the Documents tab.
 Fig. 3 Community Documents Tab
Wikis are a great way for a team to publish the latest information. This is the Wiki tab for a community whose layout has been customized
 Fig. 4 Community Wiki Tab
People
Each person has a profile for sharing a wide array of personal information (name, phone numbers, email address, skills, interests, etc.), a “twitter-like” status message and a blog to publish items of interest. People can be found by searching based on their skills, interests, and content contributions. Key thinkers and contributors can be followed to provide immediate notification of when they are online or have made new contributions.
 Fig. 5 Profile and Blog
A key aspect of Social Media is the networking ability to invite external people (parents, business consultants, service companies, etc.) into a specific community. This is done in a transparent fashion so that users inside and outside the organization can collaborate as peers. Since the Community feature set runs in a standard web browser there is no need for the external user to have the FirstClass client. The external user receives their invitation via standard email, and they can access the indicated community by a supplied link in the email (for the richest experience) or simply receive notification of new content via email pushed to their own email account.
Contact Information
Sales
To purchase a FirstClass product or user licenses, please contact our Sales Department or your local FirstClass reseller.
North America and South America
email: sales@firstclass.com
phone: 888.808.0388
Nordic and Baltic Regions
email: sales@opentext.se
phone: +46.18.68.1600
UK, Europe, Middle East, Africa, Australia, and Asia
email: sales@firstclass.com
phone: +44.1189.848000
Sales Support
To renew or purchase your M&S contract, contact your regional Sales Support center.
North America
For Canada, Southwestern US (AK, AZ, CA, CO, NM, OR, TX, WA), Mexico, South America, Japan
email: cyack@opentext.com
phone: 905.762.6472
For the rest of North America
email: debra@firstclass.com
phone: 905.762.6347 or 888.588.3444 ext 5
Nordic and Baltic Regions
email: sales@opentext.se
phone: +46.(0)18.68.1600
UK, Europe, Middle East, Africa, South America, Australia, and Asia
Contact your local FirstClass reseller
or
phone: +353.61.467424
Customer Support
Site administrators should contact their regional customer support center, if technical assistance is required.
North America
email: support@firstclass.com
Nordic and Baltic Regions
email: support@opentext.se
United Kingdom
email: intl_fcsupport@opentext.com
phone: +0800.9.808.808
Europe, Middle East, Africa, South America, Australia, and Asia
email: intl_fcsupport@opentext.com
phone: +44.1189.848484
FirstClass, Open Text and the associated logos used herein are trademarks of Open Text Corporation and/or its subsidiary used under license. All other trademarks are the property of their respective owners.
End of Bulletin
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